Insights from Bokka: Customer Experience

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Articles Voice of the customer Builder culture Customer experience Customer journey mapping Marketing Strategies Personalization Sales

by Jimmy Diffee

Why the Customer Experience Matters Now More Than Ever for Builders

There’s nothing new about the concept of delivering great customer experiences.

But the term itself has achieved buzzword status over the past few years. And with companies like Amazon, Google, and Apple embracing it to dominate entire[...]

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Articles Builder culture Customer experience

by Bokka Group

The Ritz-Carlton model for home building culture

When someone thinks of a Ritz Carlton-like experience, it’s unlikely they think of the home building culture. It’s an industry not typically known for a culture of service excellence. But we believe that’s changing. Customers, especially[...]

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Articles Customer experience Digital media Marketing automation Marketing Strategies Personalization

by Jimmy Diffee

Top Digital Trends for Home Builders in 2017

What does the future of digital look like for home builders? In a field not always known for being on the leading edge of technology, it’s exciting to see the construction industry now embracing these digital trends for home builders. From [...]

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Articles Builder culture Customer experience Sales

by Jimmy Diffee

Millennials Demand Better Home Buying Experience

Millennials are forcing home builders to change the way they do business (especially as it relates to home builder marketing)

The Millennials have arrived – it’s no secret. And they won’t settle for anything less than a great experience, whether[...]

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Articles Customer experience

by Jimmy Diffee

Quantifying the Customer Experience for Home Builders

Is it worth it for home builders to invest in the customer experience?

Most builders would answer the above question with a “yes.” In an ideal world, every builder wants to provide a great experience for his or her buyers, and many believe it’s[...]

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Articles Customer experience Digital media Lead conversion Sales Marketing Strategies

by Bokka Group

The Ideal New Home Buying Experience

How bringing together sales and marketing technologies can create the ideal home buying experience.

Have you ever wondered what the home-buying process of the future will look like?

Imagine model interiors like the Star Trek holodeck, where you[...]

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How to Prepare for Success in a Cooling Market: A New Home Sales Guide

How to Prepare for Success in a Cooling Market: A New Home Sales Guide

Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

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