Insights from Bokka: Dallas Johnson

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Home Builder CX Articles Customer experience

Dallas Johnson
by Dallas Johnson

The Important Metrics to Track in Your Customer Experience Program

In Parts 1 and 2 of this series, we covered the impact of a dedicated customer experience (CX) initiative to home building performance and the components of a winning customer experience strategy. In Part 3, we’ll look at the importance of[...]

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Builder culture Voice of the customer Customer journey mapping Customer experience Home Builder CX Articles

Dallas Johnson
by Dallas Johnson

Components of a Winning Customer Experience Strategy for Home Builders

In Part 1 of this series on Customer Experience in the Home Building Industry, we made a case for improving the customer experience in the home building industry. In this article, Part 2, we identify the core components of a successful Customer[...]

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Voice of the customer Builder culture Customer experience Home Builder CX Articles

Dallas Johnson
by Dallas Johnson

Improving Home Builder Performance With a Dedicated Customer Experience Initiative

 

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How to Prepare for Success in a Cooling Market: A New Home Sales Guide

How to Prepare for Success in a Cooling Market: A New Home Sales Guide

Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

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