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How to Add and Edit Communities in Builder Signal

For Builder Admins responsible for adding and editing your Communities.

Step-by-Step Instructions:

  1. Log into Builder Signal as an Admin
    Ensure you’re logged into the system with your admin credentials. Only Builder Admins can create and manage Communities.
  2. Navigate to Settings > Communities
    From the Settings drop-down menu at the top of the screen, select Settings, then click Communities.
  3. Click ‘Add Community'
  4. Enter Community Details
    Title (required)
    Description (optional)
    Image (optional). This image will display on the Homeowner's website if a Home Elevation Image is not selected in Home Setup. If neither a Community Elevation Image or Home Elevation Image is set, the default account image will be displayed on the Homeowner's website. That image can be found at Settings > Branding.
  5. Review and Confirm
    Double-check all the information you’ve entered. After adding the Title (and Description and Image, if desired), click Create.
  6. Editing Community Content
    You can make changes to any Community information. Use the Edit button to edit the Title, Description and Image (be sure to Save); or use the Delete button to entirely remove a Community.
  7. Assigning Users to a New Community
    You can now assign homes to your newly created Community. Navigate to Homes > Add Home and select the appropriate Community from the drop-down under Additional Settings. You can also add a new Community to an existing home. Navigate to Homes > Edit Home and select the appropriate Community from the drop-down under Additional Settings.
  8. Assign Users to an Entire Community
    After creating a Community and adding homes, you can assign App Users at the Community level. This feature is especially useful when responsibilities for home updates shift due to staff changes. To assign users, go to Settings > Communities > [Community Name] > Edit > Users. Click Select app users and choose from the drop-down to add users. They will then be assigned to every home associated with that Community. To remove a user, click the "x" next to their name.

Common Issues:

  • Can't Add or Edit Communities?
    Ensure you’re logged into the web application with your admin credentials. Only Builder Admins can add and edit Communities.
  • Don't See an App User You Assigned at the Community Level in the Homes Dashboard?


    - To verify users assigned at the Community level, navigate to Homes > Edit Home. The field - App User (Select All That Apply) - displays all users linked to that home, including those assigned through the Communities page.
    Note that the Homes Dashboard only shows one App User per home, even if multiple users are assigned. You can use the All Users search function to filter homes by any assigned user—selecting an App User will display all homes associated with that user

Next Steps:

Once a Community is added, the name will appear in the Community drop-down list when Adding or Editing a Home. Learn more in our article: How to Set Up a New Home in Builder Signal.