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D_How to View Homeowner Websites in Builder Signal - Builder Admins

Builder Admins can view homeowner websites to view the updates their team is making to confirm accuracy and see exactly what the homeowner sees on their Builder Signal timeline.

Step-by-Step Instructions. For Builder Admins: Web Version

  1. Log into Builder Signal Website
    Use your builder admin credentials to log into the Builder Signal website.
  2. Select the Home to be Viewed
    From your Homes dashboard, find the home you'd like to view. As an admin, all homes will be listed on your Homes screen.
  3. Select Actions and then View Homeowner Site.
    Your view of the website is exactly the same as what your Homeowner sees when they view their updates. You can view an individual update and scroll through the Homeowner's entire timeline.
  4. Correcting Errors and Making Edits
    Builder Admins can make changes to any update the Homeowner has already received through the Builder Signal web version.  See our article: How to Edit an Existing Update in Builder Signal - Builder Admins.

    Step-by-Step Instructions. For Builder Admins - Mobile App

    [video to come]

    1. Log into Builder Signal Mobile App
      Use your builder admin credentials to log into the Builder Signal mobile app.
    2. Select the Home to be Viewed
      Click See My Homes. As an admin, all homes on Builder Signal will be listed. Use  the Search Home Address feature or scroll to the Home you'd like to view. 
    3. Select View Updates
      Click the View Updates ("eyeball" icon) to see all Homeowner updates. These are chronologically arranged, with the most recent update at the top of the list. Click View to see the full update the customer sees on their Homeowner website, including address, date of the update, photos/video, description and building phase.
    4. Correcting Errors and Making Edits
      Builder Admins can make edits to any update the Homeowner has already received.  This can only be done through the Builder Signal Web Version, and NOT through the Mobile App. See our article: How to Edit an Existing Update in Builder Signal - Builder Admins.

     

    Common Issues:

    • Photo/Video Upload Not Working?
      TBD.  Video file size?  Image count? etc. Ensure that the app has permission to access your camera or media library. You can check this in your device’s settings.
    • Update Didn’t Send?
      TBD Make sure the homeowner’s email address is correctly linked to the home in the system. If the email is incorrect, the notification won’t go through. If cellular connection is poor and it fails to send, it goes into "Drafts" which can be found at the bottom right of the screen, next to "Account"

    Next Steps:

    After sending an update, you can view past updates in the home’s timeline. If you need help managing notifications, check out our article: “How to Manage Notifications in Builder Signal”.