Technology Solutions, Customer Satisfaction Surveys, & Experience Monitoring

If you want to consistently deliver great home buying experiences, you need to have certain technologies & customer satisfaction surveys in place to monitor and manage your customer experience on a regular basis. 

We've partnered with Qualtrics to combine our Bokka's builder-industry expertise with best-in-class survey technology to create BuilderXM™— an unparalleled solution for the building industry.

Our home buyer customer satisfaction surveys help you identify customers that are starting to have bad feelings about their experience, and fix the problem before they “go off the rails” and blast you on review sites.

Customer satisfaction survey

Customer Satisfaction Surveys

The problem with most builders' customer satisfaction surveys is they're usually fielded after closing, when the only thing you can do is make another punch list. We've partnered with Qualtrics to create surveys that allow you to ask the right questions at the right time, so you can identify problems before they happen. Contact us to see how our builder-industry surveys improve customer satisfaction for your organization.

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Employee satisfaction survey

Employee Satisfaction Surveys

Your people are your biggest assets. And that’s especially true for home builders. To fully adopt a customer-centric program means empowering every employee to bring joy and confidence to the home buying experience. This is possible with our employee survey technology, powered by Qualtrics, that allows your people’s voices to be heard and use their feedback to provide a better employee experience. Learn more about how our employee satisfaction surveys can be a game-changer for home builders.

Construction update software

Construction Update Software

Buyers that receive timely updates on the construction of their home report higher levels of trust and customer satisfaction. Builder Signal® simplifies the process and allows you to give buyers real-time updates on the progress of their home from any smartphone or tablet. Learn more about Builder Signal's construction update software.

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So are we!

We'll talk about the future of your company, your current initiatives, and that little thing that makes your company special. We want to understand who your best customers are and how we can act as an extension of your team to deliver amazing experiences.

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“I was a little wary at first because it was all new, but with your team’s help it has been a very easy transition and takes a lot of the stress off of everyone because things are often done ahead of schedule, which makes my life much easier.”

– Liz Reuth, Digital Strategy Manager, Neal Communities

“We continue to be impressed by their strategic focus and customer service, and we consider Bokka a key partner…they truly are a leader in their field.”

– Mark Wilson, President, London Bay Homes

“I am happy to report that, with the help, creativity, knowledge, and dedication of the entire Bokka team…we beat our sales goal.”

– Jessica Champlin, Director of Marketing, Boulder Creek Neighborhoods

“Thank you for always looking out for Wayne Homes, for always wanting the best for us! Your knowledge, advice and guidance has been invaluable and is the main reason we are performing so well.”

– Maurie Jones, VP/Marketing, Wayne Homes

SUCCESS STORY

Insights from customer research and journey mapping lead to breakthrough campaign for a leading real estate firm.

SUCCESS STORY

PPC strategy for top 100 home builder delivers over 4,500 leads in 20 months. Conversion rate jumps from 1% to 11%.

SUCCESS STORY

Usability testing insights lead to 56% increase in leads in the first 60 days for Denver-based Boulder Creek Neighborhoods.