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“We had tangible takeaways that we can start implementing right away, from improving technology to make it easier for our buyers, to finding new ways to make them feel more important at closing.”
“[Journey mapping] was great - very interactive, and FUN. The process really made us think outside the box & put ourselves in the shoes of our customer. I would definitely recommend it. On a scale of 1 to 10, I give it a 10.”
“We continue to be impressed by their strategic focus and customer service, and we consider Bokka a key partner…they truly are a leader in their field.”
“I was a little wary at first because it was all new, but with your team’s help it has been a very easy transition and takes a lot of the stress off of everyone because things are often done ahead of schedule, which makes my life much easier.”
“They got our ideas and messages put into action quickly and professionally. They value teamwork and synergy and are the best I’ve experienced”
“I’ve pulled my hair out trying to understand where my marketing dollars are going. With Bokka, I now understand.”
“I am happy to report that, with the help, creativity, knowledge, and dedication of the entire Bokka team…we beat our sales goal.”
“Thank you for always looking out for Wayne Homes, for always wanting the best for us! Your knowledge, advice and guidance has been invaluable and is the main reason we are performing so well.”
“The unfiltered dialogue centered around the customer’s journey was invaluable. We plan to immediately start on a laundry list of improvements to our customer journey. You have a great way of digging deep into our process and how it affects our customers.”
“The journey mapping process resulted in a lot of 'a-ha moments' to take to our design team for improving the customer experience.”