--- title: BuilderCX™ Customer Surveys for Home Builders description: Explore the enhanced BuilderCX™ from Bokka. Capture timely feedback, improve loyalty, and turn customer insight into action across the homebuyer journey. image: https://www.bokkagroup.com/hubfs/6-1.jpg --- [![Customer Experience Services for Home Builders](https://www.bokkagroup.com/hs-fs/hubfs/Bokka%20Group/Home%20/bokka-logo.png?width=500&name=bokka-logo.png "Customer Experience Services for Home Builders")](https://www.bokkagroup.com) ** ** # [Bokka Group Updates BuilderCX™ Platform Page, Setting a New Standard for Home Builder Customer Satisfaction Surveys](https://www.bokkagroup.com/press-releases/buildercx-customer-survey-solution-launch) ![](https://www.bokkagroup.com/hubfs/Bokka%20Group/Blog/author-1.jpeg)by Bokka Group on April 17, 2026 ![Customer feedback](https://www.bokkagroup.com/hs-fs/hubfs/Customer%20feedback.jpg?width=748&height=457&name=Customer%20feedback.jpg) The Bokka Group, a customer experience agency dedicated exclusively to the homebuilding industry, announced the launch of their enhanced [BuilderCX™ customer satisfaction survey page](https://www.bokkagroup.com/home-builder-customer-surveys/buildercx). This page is designed to clearly define the value of a proactive Voice of the Customer (VoC) program. The platform is built specifically for home builders and construction companies. Unlike generic survey tools built for retail or SaaS environments, [BuilderCX™, powered by Qualtrics](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/customer-satisfaction-surveys/buildercx-home-builder-surveys), is designed specifically for the realities of new home construction. “At Bokka, we’ve always believed the homebuying experience should be as exciting as it is transparent,” said Jimmy Diffee, Co-Founder of The Bokka Group. The page explains how collecting customer sentiment at key touchpoints, from pre-sale interactions through post-closing support, gives builders real-time visibility into satisfaction drivers and emerging risks. The updated page highlights how builders can: - Capture real-time feedback when it matters most - Identify root causes of dissatisfaction across sales, construction, and warranty - Empower teams with actionable dashboards - Prevent issues before they escalate into costly defects or customer escalations - Increase referrals by engaging highly satisfied homeowners By reframing customer surveys as an active, in-journey operating system for customer experience, BuilderCX helps builders improve customer satisfaction while supporting measurable business outcomes such as loyalty, referrals, and reduced rework. ![Customer-satisfaction-survey](https://www.bokkagroup.com/hs-fs/hubfs/Customer-satisfaction-survey.jpg?width=150&height=150&name=Customer-satisfaction-survey.jpg) The page also reflects more than two decades of [Bokka Group’s](https://www.bokkagroup.com/) exclusive focus on the homebuilding industry, by showcasing how BuilderCX combines industry expertise, pre-built surveys, and validated KPIs to deliver insights that are both practical and actionable for builders. “Our customer satisfaction surveys are tailored specifically for the homebuilding market,” said Paula Huggett, Partner and VP of Client Services at Bokka. “This reflects our ongoing commitment to provide builders with actionable insights that improve buyer experiences and lead to stronger customer relationships and growth.” Homebuilders ready to elevate their customer experience can explore the updated BuilderCX™ page to request a demo, [download the brochure](https://www.bokkagroup.com/hubfs/BuilderCX-Customer-Survey-Solution-Brochure.jpg), or [connect with The Bokka Group](https://www.bokkagroup.com/contact) to discuss a tailored program for their business. ## About The Bokka Group The Bokka Group is a customer experience agency dedicated exclusively to the homebuilding industry. Founded in 2001 and headquartered in Denver, Colorado, Bokka helps home builders improve the entire homebuying journey through a combination of consulting, marketing, and proprietary technology. By focusing on transparency, communication, and data-driven insight, Bokka enables builders to increase sales performance, improve buyer satisfaction, and build stronger, more loyal customer relationships. [![How to Prepare for Success in a Cooling Market: A New Home Sales Guide](https://www.bokkagroup.com/hubfs/New-home-sales-guide.jpg)](https://www.bokkagroup.com/home-builder-insights/whitepapers/new-home-sales-guide-success-in-a-cooling-market) ### [How to Prepare for Success in a Cooling Market: A New Home Sales Guide](https://www.bokkagroup.com/home-builder-insights/whitepapers/new-home-sales-guide-success-in-a-cooling-market) Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales. [Read more](https://www.bokkagroup.com/home-builder-insights/whitepapers/new-home-sales-guide-success-in-a-cooling-market) ### You may also like: ## [How to Turn Customer Experience Into Referrals & Repeat Business for Home Builders](https://www.bokkagroup.com/home-builder-insights/articles/customer-experience-referrals-repeat-business-home-builders) January 02, 2026 ## [Why should builders invest in customer satisfaction surveys?](https://www.bokkagroup.com/home-builder-insights/articles/why-invest-in-customer-satisfaction-surveys) July 31, 2019 ## [Customer Satisfaction Metrics in Construction: The Home Builder’s Guide to KPIs, NPS vs CSAT, and Benchmarking](https://www.bokkagroup.com/home-builder-insights/articles/customer-satisfaction-metrics-construction-home-builder-kpis) April 13, 2026 ## [Revolutionizing Home Construction Communication: Builder Signal](https://www.bokkagroup.com/home-builder-insights/articles/revolutionizing-construction-communication-software) May 30, 2024 ## [Marketing for Builders: A 5-Step Strategy to Increase Residential Sales](https://www.bokkagroup.com/home-builder-insights/articles/boost-your-home-builder-marketing) January 30, 2024 [![Construction Consulting](https://www.bokkagroup.com/hs-fs/hubfs/Bokka%20Group/Home%20/bokka-reverse.png?width=256&name=bokka-reverse.png "Construction Consulting")](https://www.bokkagroup.com) We help you make lasting improvements to your customer experience (CX). From CX design to monitoring and management, we create a seamless home buying experience that increases customer satisfaction, brand value, and employee happiness. [Contact Us](https://www.bokkagroup.com/contact) [(303) 573-0046](tel:(303)%20573-0046) 3457 Ringsby Ct STE 100B Denver, CO 80216 Follow Us - [* *](https://www.facebook.com/bokkagroup/) - [* *](https://twitter.com/bokkagroup) - [* *](https://www.linkedin.com/company/the-bokka-group) ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : { "@type" : "Organization", "name" : "Bokka Group", "url" : "https://www.bokkagroup.com" }, "dateModified" : "2026-04-17", "datePublished" : "2026-04-17", "description" : "The Bokka Group announces the launch of their enhanced BuilderCX™ customer satisfaction survey page, designed to define the value of a proactive Voice of the Customer (VoC) program built specifically for home builders and construction companies.", "headline" : "Bokka Group Updates BuilderCX™ Platform Page, Setting a New Standard for Home Builder Customer Satisfaction Surveys", "image" : "https://www.bokkagroup.com/hs-fs/hubfs/Customer%20feedback.jpg", "mainEntityOfPage" : { "@id" : "https://www.bokkagroup.com/press-releases/buildercx-customer-survey-solution-launch", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.bokkagroup.com/hs-fs/hubfs/Bokka%20Group/Home%20/bokka-logo.png" }, "name" : "Bokka Group", "url" : "https://www.bokkagroup.com" }, "url" : "https://www.bokkagroup.com/press-releases/buildercx-customer-survey-solution-launch" } ```