Insights from Bokka: Dallas Johnson

FILTER BY type:

FILTER BY Topic:

FILTER BY Author:

Articles Customer experience Home Builder CX

Dallas Johnson
by Dallas Johnson

The Important Metrics to Track in Your Customer Experience Program

In Parts 1 and 2 of this series, we covered the impact of a dedicated customer experience (CX) initiative to home building performance and the components of a winning customer experience strategy. In Part 3, we’ll look at measuring the customer[...]

Read more

Builder culture Articles Customer experience Journey mapping Voice of the customer Home Builder CX

Dallas Johnson
by Dallas Johnson

Components of a Winning Customer Experience Strategy for Home Builders

In Part 1 of this series on Customer Experience in the Home Building Industry, we made a case for improving the customer experience in the home building industry. In this article, Part 2, we identify the core components of a successful Customer[...]

Read more

Builder culture Articles Customer experience Voice of the customer Home Builder CX

Dallas Johnson
by Dallas Johnson

Improving Home Builder Performance With a Dedicated Customer Experience Program

 

In the first of a five-part series, on Customer Experience in the Home Building Industry, we’ll explore the basics of customer experience, why it matters, and what’s involved in building an effective customer experience program. Part one is[...]

Read more
How to Prepare for Success in a Cooling Market: A New Home Sales Guide

How to Prepare for Success in a Cooling Market: A New Home Sales Guide

Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

Read more