--- title: CX Insights for Home Builders | Home builder reviews description: Home builder reviews | Insightful articles to help home builder create a better home buying experience. From Experience Management (XM) to Voice of the Customer (VoC), we explore strategies to help you improve your Customer Experience (CX). --- [esc ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews#) - [What we do](https://www.bokkagroup.com/customer-experience-services-home-builders-construction) - [Consulting Services](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/consulting-services) - [Marketing Services](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/marketing-services) - [Technology Solutions](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/customer-satisfaction-surveys) - [About Us](https://www.bokkagroup.com/about-us) - [About Bokka](https://www.bokkagroup.com/about-us) - [Our Methodology](https://www.bokkagroup.com/about-us/4-step-process-for-improving-home-building-experience) - [Join Our Team](https://www.bokkagroup.com/careers) - [Success Stories](https://www.bokkagroup.com/success-stories-for-home-builders) - [Insights](https://www.bokkagroup.com/home-builder-insights/articles) - [Articles](https://www.bokkagroup.com/home-builder-insights/articles) - [Research](https://www.bokkagroup.com/home-builder-insights/research) - [Whitepapers](https://www.bokkagroup.com/home-builder-insights/whitepapers) - [Contact](https://www.bokkagroup.com/contact) - [Join Our Team](https://www.bokkagroup.com/careers) - [Builder Signal](https://www.bokkagroup.com/builder-signal-construction-communication-software) - [Call Us](tel:720-466-7562) - [Facebook](https://www.facebook.com/bokkagroup/) - [Twitter](https://twitter.com/bokkagroup) - [LinkedIn](https://www.linkedin.com/company/the-bokka-group) - [RSS](https://www.bokkagroup.com/home-builder-insights/articles/rss.xml) © 2026 The Bokka Group, Inc. 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[esc ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews#) Experience Agency for Home Builders [ 720-466-7562 ](tel:720-466-7562) [search ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews#searchpopup) menu ### Filter by type (Filter by type) All Types Articles Research Whitepapers - [All Types](https://www.bokkagroup.com/home-builder-insights) - [Articles](https://www.bokkagroup.com/home-builder-insights/articles) - [Research](https://www.bokkagroup.com/home-builder-insights/research) - [Whitepapers](https://www.bokkagroup.com/home-builder-insights/whitepapers) ### Filter by topic (Filter by topic) Augmented Reality (AR) (9)Builder culture (31)Builder Signal (4)Culture (1)Customer experience (CX) (58)Customer Satisfaction Surveys (18)Data collection (21)Digital media placement (20)Digital Tools (52)Home Builder CX (39)Home builder reviews (17)Journey mapping (18)Lead gen & conversion (41)Lead nurturing & follow up (22)Marketing automation (9)Marketing ideas and strategies (62)New home sales (32)Online Sales Counselor Program (8)Personalization (18)Search Engine Marketing (8)SEO (2)Social media (8)User testing (5)UX / UI (9)Virtual Reality (VR) (7)Voice of the Customer (VoC) (12)Website design (16) - 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[Greg Capello](https://www.bokkagroup.com/home-builder-insights/articles/author/greg-capello) (1) - [Jimmy Diffee](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) (31) - [Laura Box](https://www.bokkagroup.com/home-builder-insights/articles/author/laura-box) (2) - [Matt Savoy](https://www.bokkagroup.com/home-builder-insights/articles/author/matt-savoy) (3) - [Michelle Nguyen](https://www.bokkagroup.com/home-builder-insights/articles/author/michelle-nguyen) (5) - [Mike McGuire](https://www.bokkagroup.com/home-builder-insights/articles/author/mike-mcguire) (1) - [Paul Gortzig](https://www.bokkagroup.com/home-builder-insights/articles/author/paul-gortzig) (16) - [Paula Huggett](https://www.bokkagroup.com/home-builder-insights/articles/author/paula-huggett) (8) - [Rachel Conn](https://www.bokkagroup.com/home-builder-insights/articles/author/rachel-conn) (4) - [Ron Holt](https://www.bokkagroup.com/home-builder-insights/articles/author/ron-holt) (6) - [Sallie Wright Serene](https://www.bokkagroup.com/home-builder-insights/articles/author/sallie-wright-serene) (5) - [Sara Lambert](https://www.bokkagroup.com/home-builder-insights/articles/author/sara-lambert) (4) # Improve your Home Builder Reviews Resources for improving Ratings and Reviews for home builders and new home construction. - [![Measuring Customer Experience ROI: KPIs and Metrics for Home Builders](https://www.bokkagroup.com/hs-fs/hubfs/Business-people-having-a-discussion-in-a-meeting-room.jpg?length=500&name=Business-people-having-a-discussion-in-a-meeting-room.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/customer-experience-roi-home-builders) ###### Articles ## [Measuring Customer Experience ROI: KPIs and Metrics for Home Builders](https://www.bokkagroup.com/home-builder-insights/articles/customer-experience-roi-home-builders) Quantifying the Customer Experience ROI for Home Builders (2025 Update) In 2015, we asked a straightforward question: Is it worth it for home[...] [Jimmy Diffee - Bokka Co-Founder](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) on April 16, 2026 10 min read - [![How to Turn Customer Experience Into Referrals & Repeat Business for Home Builders](https://www.bokkagroup.com/hs-fs/hubfs/group-of-middle-aged-ladies-sipping-coffee-and-talking.jpg?length=500&name=group-of-middle-aged-ladies-sipping-coffee-and-talking.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/customer-experience-referrals-repeat-business-home-builders) ###### Articles ## [How to Turn Customer Experience Into Referrals & Repeat Business for Home Builders](https://www.bokkagroup.com/home-builder-insights/articles/customer-experience-referrals-repeat-business-home-builders) All the home builders I know with consistent referrals don’t rely on luck. They've invested blood sweat and tears in them. They earn this reputation[...] [Jimmy Diffee - Bokka Co-Founder](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) on January 02, 2026 9 min read - [![Why Warranty is Such an Important Part of the Customer Experience](https://www.bokkagroup.com/hs-fs/hubfs/Person-with-hands-covering-a-house-to-protect-it.jpg?length=500&name=Person-with-hands-covering-a-house-to-protect-it.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/top-thing-builders-get-wrong-with-customer-experience) ###### Articles ## [Why Warranty is Such an Important Part of the Customer Experience](https://www.bokkagroup.com/home-builder-insights/articles/top-thing-builders-get-wrong-with-customer-experience) The warranty phase is arguably the most important part of a new home buyer's journey. And it can get ugly when things go wrong. Most builders refer[...] [Jimmy Diffee - Bokka Co-Founder](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) on April 09, 2025 7 min read - [![How Technology Improves Subcontractor Communication in Home Building](https://www.bokkagroup.com/hs-fs/hubfs/pexels-cottonbro-7439136.jpg?length=500&name=pexels-cottonbro-7439136.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/how-technology-improves-subcontractor-communication-in-home-building) ###### Articles ## [How Technology Improves Subcontractor Communication in Home Building](https://www.bokkagroup.com/home-builder-insights/articles/how-technology-improves-subcontractor-communication-in-home-building) Today the difference between a smoothly executed project and a chaotic, over-budget nightmare often comes down to one critical factor– communication.[...] [Paul Gortzig - Director of Sales](https://www.bokkagroup.com/home-builder-insights/articles/author/paul-gortzig) on March 24, 2025 12 min read - [![Effective Communication in Home Building: How to Avoid Costly Mistakes and Delight Clients](https://www.bokkagroup.com/hs-fs/hubfs/pexels-mikael-blomkvist-8961131.jpg?length=500&name=pexels-mikael-blomkvist-8961131.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/effective-communication-in-home-building-avoid-mistakes-delight-clients) ###### Articles ## [Effective Communication in Home Building: How to Avoid Costly Mistakes and Delight Clients](https://www.bokkagroup.com/home-builder-insights/articles/effective-communication-in-home-building-avoid-mistakes-delight-clients) Imagine this: you've just handed over the keys to a brand-new home you've built. You expect excitement and gratitude, but instead, the homeowner is[...] [Ron Holt - Director of Technology](https://www.bokkagroup.com/home-builder-insights/articles/author/ron-holt) on March 01, 2025 9 min read - [![How Google Business Profiles Can Transform Your Home Building Business](https://www.bokkagroup.com/hs-fs/hubfs/computer-screen-showing-google-business-profile-magnified.jpg?length=500&name=computer-screen-showing-google-business-profile-magnified.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/google-business-profiles-for-home-builders) ###### Articles ## [How Google Business Profiles Can Transform Your Home Building Business](https://www.bokkagroup.com/home-builder-insights/articles/google-business-profiles-for-home-builders) Imagine this – it’s Friday evening, and you’re searching for a new restaurant for a special date night. As you scroll through Instagram, a particular[...] [Laura Box - Strategist](https://www.bokkagroup.com/home-builder-insights/articles/author/laura-box) on September 02, 2024 9 min read - [![Managing the CX Roller Coaster for Homebuyers](https://www.bokkagroup.com/hs-fs/hubfs/People-on-roller-coaster-simulating-a-customer-experience-ride.jpg?length=500&name=People-on-roller-coaster-simulating-a-customer-experience-ride.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/managing-cx-roller-coaster-for-homebuyers) ###### Articles ## [Managing the CX Roller Coaster for Homebuyers](https://www.bokkagroup.com/home-builder-insights/articles/managing-cx-roller-coaster-for-homebuyers) Overall, the experience of buying a newly built home is unlike purchasing any other product your customers encounter. The closest thing might be[...] [Jimmy Diffee - Bokka Co-Founder](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) on December 05, 2022 7 min read - [![What a Shoe Store Can Teach You About Home Builder Customer Service.](https://www.bokkagroup.com/hs-fs/hubfs/Zappos-customer-service-company-sign.jpg?length=500&name=Zappos-customer-service-company-sign.jpg) ](https://www.bokkagroup.com/home-builder-insights/articles/zappos-tips-home-builder-customer-service) ###### Articles ## [What a Shoe Store Can Teach You About Home Builder Customer Service.](https://www.bokkagroup.com/home-builder-insights/articles/zappos-tips-home-builder-customer-service) A version of this article first appeared in Professional Builder Magazine Zappos has a unique approach to improving the customer experience. Not long[...] [Jimmy Diffee - Bokka Co-Founder](https://www.bokkagroup.com/home-builder-insights/articles/author/jimmy-diffee) on October 31, 2022 6 min read - [   Prev ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews/page/0) - [1 ](https://www.bokkagroup.com/home-builder-insights/articles) - [2 ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews/page/2) - [3 ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews/page/3) - [Next   ](https://www.bokkagroup.com/home-builder-insights/articles/tag/home-builder-reviews/page/2) ## Get in touch We understand the challenges of innovating in an industry not known for great experiences. Tell us your story. [Contact us](https://www.bokkagroup.com/contact-archived) [![How to Prepare for Success in a Cooling Market: A New Home Sales Guide](https://www.bokkagroup.com/hs-fs/hubfs/New-home-sales-guide.jpg?length=500&name=New-home-sales-guide.jpg)](https://www.bokkagroup.com/home-builder-insights/whitepapers/new-home-sales-guide-success-in-a-cooling-market) ## How to Prepare for Success in a Cooling Market: A New Home Sales Guide Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales. [Find out more](https://www.bokkagroup.com/home-builder-insights/whitepapers/new-home-sales-guide-success-in-a-cooling-market) [![Bokka-logo-reversed](https://www.bokkagroup.com/hs-fs/hubfs/Bokka-logo-reversed.png?width=300&name=Bokka-logo-reversed.png "Bokka-logo-reversed")](https://www.bokkagroup.com/) ##### OUR CONSTRUCTION APP [![Builder-Signal-Logo-Reversed-color](https://www.bokkagroup.com/hubfs/Builder-Signal-Logo-Reversed-color.png "Builder-Signal-Logo-Reversed-color")](https://www.bokkagroup.com/builder-signal-construction-communication-software) ##### What we do We help you make lasting improvements to your customer experience (CX). From CX design to monitoring and management, we create a seamless home buying experience that increases customer satisfaction, brand value, and employee happiness. ##### Follow us - [Facebook](https://www.facebook.com/bokkagroup/) - [Twitter](https://twitter.com/bokkagroup) - [LinkedIn](https://www.linkedin.com/company/the-bokka-group) - [RSS](https://www.bokkagroup.com/home-builder-insights/articles/rss.xml) [Get in touch](https://www.bokkagroup.com/contact) Copyright © 2026 The Bokka Group, Inc. All rights reserved.  |  [hello@bokkagroup.com ](mailto:hello@bokkagroup.com) |  [Privacy](https://www.bokkagroup.com/privacy-policy-data-collection-use-and-security-bokka-group)[mailto:hello@bokkagroup.com](mailto:hello@bokkagroup.com)