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    Insights from Bokka: Sara Lambert

    Sara Lambert - Director of Client Service

    Sara Lambert

    Director of Client Service

    With 14 years of experience in customer success and digital marketing, Sara excels in building relationships and executing strategic campaigns that drive engagement and retention. She has led numerous initiatives, focusing on customer success, satisfaction surveys, and journey mapping tailored to home builders. Her expertise includes operations and leadership, marketing strategy, digital marketing, content marketing, brand awareness, lead generation, multi-channel marketing campaigns, marketing automation, email marketing, paid media advertising, and comprehensive testing and analysis.

    • Tips to Improve Your Home Builder Referral Program
      Articles

      Tips to Improve Your Home Builder Referral Program

      For most industries, referrals are an important part of the business. Home building is no different. Referrals can be some of your best leads. They[...]

      Sara Lambert - Director of Client Service on March 31, 2019
      6 min read
    • See How Raving Fans Make for Great Home Builder Reviews
      Articles

      See How Raving Fans Make for Great Home Builder Reviews

      Getting homeowner reviews is hard. But why is that? There are plenty of survey tools and strategies for gathering testimonials and feedback. The[...]

      Sara Lambert - Director of Client Service on February 28, 2019
      5 min read
    • The New Home Sales Guide to Online Sales Counseling
      Articles

      The New Home Sales Guide to Online Sales Counseling

      Many times, the first impression a home shopper has of your home building company is with your Online Sales Counselor (often called an OSC). This job[...]

      Sara Lambert - Director of Client Service on November 21, 2018
      9 min read
    • Proactively Gathering Customer Feedback in the Home Buying Process
      Articles

      Proactively Gathering Customer Feedback in the Home Buying Process

      There’s a saying that goes: “We have two ears and one mouth, so we can listen twice as much as we speak.” How often do we actually put this into[...]

      Sara Lambert - Director of Client Service on June 10, 2018
      3 min read

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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

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