In the homebuilding industry, “journey mapping” and “process mapping” are often used interchangeably. While both involve mapping, they serve very[...]
Customer Journey Mapping Resources
Customer Journey Mapping resources and articles for home builders and new home construction.
-
-
All the home builders I know with consistent referrals don’t rely on luck. They've invested blood sweat and tears in them. They earn this reputation[...]
-
Building a new home should be a journey filled with excitement—not regret. But our journey mapping work reveals a consistent truth: many of the[...]
-
In today’s competitive homebuilding market, delivering an exceptional customer experience (CX) is no longer optional—it’s a business imperative.
-
When we do Journey Mapping for Home Builders, we dig into data to identify the biggest challenges home buyers face when buying and building their[...]
-
Journey mapping for home builders is a hot topic these days. In the past two years I've heard more home builders talking about customer experience[...]
-
If you're like most people in the building industry, you've heard the phrase Customer Experience used a lot lately. Whether it's to describe your[...]
-
In-person conferences were pretty much the first thing to go for me when COVID hit. First it was PCBC, then Builder20 Groups, and then the Digital[...]