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    Experience Agency for Home Builders
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    Customer Satisfaction Survey Resources

    Customer satisfaction survey resources and articles for home builders and new home construction.

    • Build a Culture of Action with Your CX Survey Program
      Articles

      Build a Culture of Action with Your CX Survey Program

      Customer satisfaction surveys have been the bedrock homebuilders use to gather their customer feedback. The thinking goes... We sell the home. Build[...]

      Eric Lee on March 09, 2022
      3 min read
    • LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic
      Articles

      LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic

      Working from home has become the new normal. For home builders in the 45 states that are still allowing construction to continue, it's a huge change[...]

      Jimmy Diffee on April 08, 2020
      2 min read
    • How to Use Customer Feedback to Motivate Your Employees
      Articles

      How to Use Customer Feedback to Motivate Your Employees

      Rick, the ever-professional salesperson, arrived at the model home at his usual time. He meticulously went room-by-room to turn on all the lights[...]

      Eric Lee on April 02, 2020
      4 min read
    • Customer Surveys: Should You Do Them Yourself?
      Articles

      Customer Surveys: Should You Do Them Yourself?

      Customer satisfaction surveys are a hot topic for home builders these days. For most of our builder partners, customer satisfaction and customer[...]

      Bokka Group on November 20, 2019
      3 min read
    • How Do You Measure the Customer Experience?
      Articles

      How Do You Measure the Customer Experience?

      How do you measure the customer experience? As a customer experience (CX) consultant, I get that question all of the time from home builders,[...]

      Jimmy Diffee on October 02, 2019
      3 min read
    • How to deal with difficult home buyers
      Articles

      How to deal with difficult home buyers

      If I asked you to name a home buyer that was a complete thorn in the side of your company, I bet you'd waste no time coming up with an answer (if not[...]

      Bokka Group on September 25, 2019
      6 min read
    • Why should builders invest in customer satisfaction surveys?
      Articles

      Why should builders invest in customer satisfaction surveys?

      Tell me if this sounds familiar: Bob, the new COO, is preparing for his first meeting with the leadership team, poring over every number and report[...]

      Bokka Group on July 31, 2019
      4 min read
    • Measuring the Home Building Experience: CX Metrics that Matter
      Articles

      Measuring the Home Building Experience: CX Metrics that Matter

      In Parts 1 and 2 of this series, we covered the impact of a dedicated customer experience (CX) initiative to home building performance and the[...]

      Dallas Johnson on January 10, 2019
      8 min read
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