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    Customer Satisfaction Survey Resources

    Customer satisfaction survey resources and articles for home builders and new home construction.

    • Why homebuyers write bad reviews... and what to do about it.
      Articles

      Why homebuyers write bad reviews... and what to do about it.

      In many ways, homebuyers can easily regress to childhood behaviors. If they don't get an answer (or the answer they want to hear), they go from one[...]

      Eric Lee on October 03, 2022
      6 min read
    • Build a Culture of Action with Your CX Survey Program
      Articles

      Build a Culture of Action with Your CX Survey Program

      Customer satisfaction surveys have been the bedrock homebuilders use to gather their customer feedback. The thinking goes... We sell the home. Build[...]

      Eric Lee on March 09, 2022
      3 min read
    • LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic
      Articles

      LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic

      Working from home has become the new normal. For home builders in the 45 states that are still allowing construction to continue, it's a huge change[...]

      Jimmy Diffee on April 08, 2020
      2 min read
    • How to Use Customer Feedback to Motivate Your Employees
      Articles

      How to Use Customer Feedback to Motivate Your Employees

      Rick, the ever-professional salesperson, arrived at the model home at his usual time. He meticulously went room-by-room to turn on all the lights[...]

      Eric Lee on April 02, 2020
      4 min read
    • Customer Surveys: Should You Do Them Yourself?
      Articles

      Customer Surveys: Should You Do Them Yourself?

      Customer satisfaction surveys are a hot topic for home builders these days. For most of our builder partners, customer satisfaction and customer[...]

      Bokka Group on November 20, 2019
      3 min read
    • How Do You Measure the Customer Experience?
      Articles

      How Do You Measure the Customer Experience?

      How do you measure the customer experience? As a customer experience (CX) consultant, I get that question all of the time from home builders,[...]

      Jimmy Diffee on October 02, 2019
      3 min read
    • How to deal with difficult home buyers
      Articles

      How to deal with difficult home buyers

      If I asked you to name a home buyer that was a complete thorn in the side of your company, I bet you'd waste no time coming up with an answer (if not[...]

      Bokka Group on September 25, 2019
      6 min read
    • Why should builders invest in customer satisfaction surveys?
      Articles

      Why should builders invest in customer satisfaction surveys?

      Tell me if this sounds familiar: Bob, the new COO, is preparing for his first meeting with the leadership team, poring over every number and report[...]

      Bokka Group on July 31, 2019
      4 min read
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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

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