Think back to the last construction project you completed. How many frantic calls or emails did you get from clients feeling out of the loop? How[...]
Home Builder CX
Articles and customer experience resources for home builders and new home construction.
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Building a home is an exciting yet complex process, and clear communication is key to keeping everything on track. Homebuyers want to feel confident[...]
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Articles
Selling Homes to Digital Natives
In today's digital age, every industry is experiencing a paradigm shift. The home buying process, a journey traditionally considered tedious and[...]
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As market conditions gravitate towards a more normalized state, it's time to bring the focus back to what matters most – our customers. After all,[...]
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A builder recently came to me with a data question that many have wrestled with at one point or another: "What should we do with a list of past[...]
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Overall, the experience of buying a newly built home is unlike purchasing any other product your customers encounter. The closest thing might be[...]
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For some time, housing experts have been forecasting a cooling market. And now that COVID has turned things upside down, it seems more likely than[...]
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A version of this article first appeared in Professional Builder Magazine Zappos has a unique approach to improving the customer experience. Not long[...]
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We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.
Get in touch
We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.