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    Home Builder CX

    Articles and customer experience resources for home builders and new home construction.

    • Building Stronger Client Relationships with Real-Time Construction Updates
      Articles

      Building Stronger Client Relationships with Real-Time Construction Updates

      Think back to the last construction project you completed. How many frantic calls or emails did you get from clients feeling out of the loop? How[...]

      Bokka Group on January 02, 2025
      6 min read
    • Top 5 Benefits of Sharing Real-Time Notifications with Clients Using Construction Communication Software
      Articles

      Top 5 Benefits of Sharing Real-Time Notifications with Clients Using Construction Communication Software

      Building a home is an exciting yet complex process, and clear communication is key to keeping everything on track. Homebuyers want to feel confident[...]

      Paul Gortzig - Director of Sales on July 01, 2024
      5 min read
    • Selling Homes to Digital Natives
      Articles

      Selling Homes to Digital Natives

      In today's digital age, every industry is experiencing a paradigm shift. The home buying process, a journey traditionally considered tedious and[...]

      Ron Holt - Director of Technology on February 07, 2024
      12 min read
    • How Important are Construction Updates?
      Articles

      How Important are Construction Updates?

      As market conditions gravitate towards a more normalized state, it's time to bring the focus back to what matters most – our customers. After all,[...]

      Paul Gortzig - Director of Sales on June 28, 2023
      8 min read
    • Get in touch

      We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

      Contact us

    • The Lost Buyer Survey: A Home Builder's Secret Weapon
      Articles

      The Lost Buyer Survey: A Home Builder's Secret Weapon

      A builder recently came to me with a data question that many have wrestled with at one point or another: "What should we do with a list of past[...]

      Eric Lee - Director of Customer Experience on June 15, 2023
      6 min read
    • Managing the CX Roller Coaster for Homebuyers
      Articles

      Managing the CX Roller Coaster for Homebuyers

      Overall, the experience of buying a newly built home is unlike purchasing any other product your customers encounter. The closest thing might be[...]

      Jimmy Diffee - Bokka Co-Founder on December 05, 2022
      7 min read
    • Tips for Selling New Homes in a Cooling Market
      Articles

      Tips for Selling New Homes in a Cooling Market

      For some time, housing experts have been forecasting a cooling market. And now that COVID has turned things upside down, it seems more likely than[...]

      Paul Gortzig - Director of Sales on November 11, 2022
      13 min read
    • What a Shoe Store Can Teach You About Home Builder Customer Service.
      Articles

      What a Shoe Store Can Teach You About Home Builder Customer Service.

      A version of this article first appeared in Professional Builder Magazine Zappos has a unique approach to improving the customer experience. Not long[...]

      Jimmy Diffee - Bokka Co-Founder on October 31, 2022
      6 min read
    • Get in touch

      We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

      Contact us

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    We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

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    What we do

    We help you make lasting improvements to your customer experience (CX). From CX design to monitoring and management, we create a seamless home buying experience that increases customer satisfaction, brand value, and employee happiness.

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