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    Home Builder CX

    Articles and customer experience resources for home builders and new home construction.

    • Why homebuyers write bad reviews... and what to do about it.
      Articles

      Why homebuyers write bad reviews... and what to do about it.

      In many ways, homebuyers can easily regress to childhood behaviors. If they don't get an answer (or the answer they want to hear), they go from one[...]

      Eric Lee - Director of Customer Experience on October 03, 2022
      6 min read
    • How to Ease the Home Buyer's Biggest Pain Point
      Articles

      How to Ease the Home Buyer's Biggest Pain Point

      For you Kevin Costner fans (pre-Yellowstone), you're probably familiar with the story of Ray Kinsella in the movie Field of Dreams. There was a voice[...]

      Paul Gortzig - Director of Sales on August 24, 2022
      8 min read
    • Delivering a 5-Star Home Building Experience
      Articles

      Delivering a 5-Star Home Building Experience

      Take these steps to keep referrals up, customer trust high, and feedback positive COVID has crippled some industries and been a rising tide for[...]

      Jimmy Diffee - Bokka Co-Founder on April 06, 2022
      6 min read
    • Advice for Selling New Homes Virtually
      Articles

      Advice for Selling New Homes Virtually

      The new home sales world has been flipped on its head lately. COVID concerns have forced us to start selling in new ways. Changing systems and[...]

      Paul Gortzig - Director of Sales on October 15, 2020
      9 min read
    • 5 Great Examples of Innovative User Experiences
      Articles

      5 Great Examples of Innovative User Experiences

      One of the biggest mistakes any home builder can make is taking the user experience (UX) for granted. If you've read many of our articles, you know[...]

      Mike McGuire - Technical Director on May 27, 2020
      9 min read
    • How to Use Customer Feedback to Motivate Your Employees
      Articles

      How to Use Customer Feedback to Motivate Your Employees

      Rick, the ever-professional salesperson, arrived at the model home at his usual time. He meticulously went room-by-room to turn on all the lights[...]

      Eric Lee - Director of Customer Experience on April 02, 2020
      4 min read
    • The Value of the Closing Gift for Home Buyers
      Articles

      The Value of the Closing Gift for Home Buyers

      Closing day for Scott and Jill has finally arrived. They couldn't be more excited and the looks on their faces tell the whole story. For months[...]

      Bokka Group on February 19, 2020
      4 min read
    • Top KPIs Every New Home Sales Manager Should Measure
      Articles

      Top KPIs Every New Home Sales Manager Should Measure

      When is the last time you examined your Key Performance Indicators (KPI's) to be sure they're aligned with today's business environment? As those of[...]

      Paul Gortzig - Director of Sales on January 08, 2020
      9 min read
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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

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