Closing day for Scott and Jill has finally arrived. They couldn't be more excited and the looks on their faces tell the whole story. For months[...]
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Having an engaging and exciting blog is a must-have for homebuilders in today's internet-obsessed, content-driven, fast-paced culture. This shouldn't[...]
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When is the last time you examined your Key Performance Indicators (KPI's) to be sure they're aligned with today's business environment? As those of[...]
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Customer satisfaction surveys are a hot topic for home builders these days. For most of our builder partners, customer satisfaction and customer[...]
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There’s a reason why most of us are in the home building industry. There’s nobility in it. We’re building homes where lifelong memories will be made.[...]
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For home builders and developers, launching new communities should be the best of times. It signifies growth, and should be filled with excitement,[...]
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How do you measure the customer experience? As a customer experience (CX) consultant, I get that question all of the time from home builders,[...]
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If I asked you to name a home buyer that was a complete thorn in the side of your company, I bet you'd waste no time coming up with an answer (if not[...]