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    Experience Agency for Home Builders
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    Improving Your Builder Culture

    Home building culture resources and articles for home builders and new home construction.

    • How to Avoid Disruption in Home Building
      Articles

      How to Avoid Disruption in Home Building

      We’ve all heard the talk about disruption coming to the construction industry. We shouldn’t be surprised. For decades, very little has changed about[...]

      Bokka Group on September 18, 2018
      4 min read
    • Components of a Winning Customer Experience Strategy for Home Builders
      Articles

      Components of a Winning Customer Experience Strategy for Home Builders

      In Part 1 of this series on Customer Experience in the Home Building Industry, we made a case for improving the customer experience in the home[...]

      Dallas Johnson - Bokka Co-Founder, Chairman on August 15, 2018
      5 min read
    • Proactively Gathering Customer Feedback in the Home Buying Process
      Articles

      Proactively Gathering Customer Feedback in the Home Buying Process

      There’s a saying that goes: “We have two ears and one mouth, so we can listen twice as much as we speak.” How often do we actually put this into[...]

      Sara Lambert - Director of Client Service on June 10, 2018
      3 min read
    • Customer Experience in the Home Building Industry: Part I
      Articles

      Customer Experience in the Home Building Industry: Part I

      In the first of a five-part series, on Customer Experience in the Home Building Industry, we’ll explore the basics of customer experience, why it[...]

      Dallas Johnson - Bokka Co-Founder, Chairman on May 16, 2018
      3 min read
    • Create a unified customer experience for better reviews
      Articles

      Create a unified customer experience for better reviews

      Bad reviews come from broken experiences. Unified customer experiences are rare these days. Think about a bad customer experience you’ve had lately.[...]

      Jimmy Diffee - Bokka Co-Founder on April 29, 2018
      5 min read
    • Why the Experience Matters Now More Than Ever for Builders
      Articles

      Why the Experience Matters Now More Than Ever for Builders

      There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few[...]

      Jimmy Diffee - Bokka Co-Founder on October 02, 2017
      6 min read
    • The Ritz-Carlton model for home building culture
      Articles

      The Ritz-Carlton model for home building culture

      When someone thinks of a Ritz Carlton-like experience, it’s unlikely they think of the home building culture. It’s an industry not typically known[...]

      Bokka Group on February 07, 2017
      4 min read
    • Millennials Demand Better Home Buying Experience
      Articles

      Millennials Demand Better Home Buying Experience

      Millennials are forcing home builders to change the way they do business (especially as it relates to home builder marketing) The Millennials have[...]

      Jimmy Diffee - Bokka Co-Founder on November 04, 2015
      4 min read
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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

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