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    Experience Agency for Home Builders
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    Improving Your Builder Culture

    Home building culture resources and articles for home builders and new home construction.

    • What is customer journey mapping for home builders?
      Articles

      What is customer journey mapping for home builders?

      Journey mapping for home builders is a hot topic these days. In the past two years I've heard more home builders talking about customer experience[...]

      Jimmy Diffee - Bokka Co-Founder on June 23, 2021
      7 min read
    • Customer Experience is the story your customers tell their friends
      Articles

      Customer Experience is the story your customers tell their friends

      If you're like most people in the building industry, you've heard the phrase Customer Experience used a lot lately. Whether it's to describe your[...]

      Jimmy Diffee - Bokka Co-Founder on October 27, 2020
      1 min read
    • How to Find the Sweet Spot of Working Remotely
      Articles

      How to Find the Sweet Spot of Working Remotely

      Starting in March 2020, the world, America, and the entire workforce entered into unprecedented times. We've all felt the effects: wearing masks to[...]

      Chelsea Kendrick - Project Manager on July 09, 2020
      7 min read
    • Buy It Now! The Home Buying Experience of the Future
      Articles

      Buy It Now! The Home Buying Experience of the Future

      Self-service is disrupting nearly every industry imaginable. It’s just a matter of time before online home buying is the new normal. If I told you to[...]

      Jimmy Diffee - Bokka Co-Founder on June 25, 2020
      5 min read
    • LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic
      Articles

      LIVE Q+A: How builders lead remote teams during the COVID-19 pandemic

      Working from home has become the new normal. For home builders in the 45 states that are still allowing construction to continue, it's a huge change[...]

      Jimmy Diffee - Bokka Co-Founder on April 08, 2020
      2 min read
    • How to Use Customer Feedback to Motivate Your Employees
      Articles

      How to Use Customer Feedback to Motivate Your Employees

      Rick, the ever-professional salesperson, arrived at the model home at his usual time. He meticulously went room-by-room to turn on all the lights[...]

      Eric Lee - Director of Customer Experience on April 02, 2020
      4 min read
    • How to Become the Amazon of Home Building
      Articles

      How to Become the Amazon of Home Building

      There’s a reason why most of us are in the home building industry. There’s nobility in it. We’re building homes where lifelong memories will be made.[...]

      Jimmy Diffee - Bokka Co-Founder on October 23, 2019
      11 min read
    • Improve Your Culture With This One Simple Meeting
      Articles

      Improve Your Culture With This One Simple Meeting

      Have you ever been in a meeting where everyone complains about the way a project went, but nothing ever seems to get done about it? I know I have. A[...]

      Rachel Conn - UX/UI Designer on June 26, 2019
      6 min read
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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

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