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    Experience Agency for Home Builders
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    Insights from Bokka: Jimmy Diffee

    • 13 Tips for Builders to Improve Customer Experience
      Articles

      13 Tips for Builders to Improve Customer Experience

      While almost everyone understands the benefits technology can bring, deciding which tools to integrate into your customer experience strategy can be[...]

      Jimmy Diffee on December 04, 2018
      11 min read
    • Lead Intelligence for Home Builders: Enhance Customer Experiences
      Articles

      Lead Intelligence for Home Builders: Enhance Customer Experiences

      As technology in marketing continues to grow and develop, you may have heard the term “lead intelligence” come up. But what exactly is lead[...]

      Jimmy Diffee on November 20, 2018
      4 min read
    • Using construction software to improve customer satisfaction
      Articles

      Using construction software to improve customer satisfaction

      Your construction software may be good at scheduling. But is it good at keeping customers happy? A few months ago, I was leading[...]

      Jimmy Diffee on August 01, 2018
      7 min read
    • Create a unified customer experience for better reviews
      Articles

      Create a unified customer experience for better reviews

      Bad reviews come from broken experiences. Unified customer experiences are rare these days. Think about a bad customer experience you’ve had lately.[...]

      Jimmy Diffee on April 29, 2018
      5 min read
    • Why the Experience Matters Now More Than Ever for Builders
      Articles

      Why the Experience Matters Now More Than Ever for Builders

      There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few[...]

      Jimmy Diffee on October 02, 2017
      6 min read
    • Average Conversion Rates for Home Builder Sales
      Articles

      Average Conversion Rates for Home Builder Sales

      Below is a graphic of “Average Conversion Rates” taken from a presentation by the Bokka Group at the 2017 DCX Conference Average conversion rates may[...]

      Jimmy Diffee on May 22, 2017
      5 min read
    • Top Digital Marketing Trends for Home Builders in 2017
      Articles

      Top Digital Marketing Trends for Home Builders in 2017

      What does the future of digital marketing look like for home building marketers? In a field not always known for being on the leading edge of[...]

      Jimmy Diffee on November 09, 2016
      6 min read
    • Marketing Automation for Home Builders
      Articles

      Marketing Automation for Home Builders

      In an upswing market, how do you find time to deal with the onslaught of new leads? (Originally published in Sales+Marketing Ideas Magazine)

      Jimmy Diffee on February 17, 2016
      4 min read
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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

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    What we do

    We help you make lasting improvements to your customer experience (CX). From CX design to monitoring and management, we create a seamless home buying experience that increases customer satisfaction, brand value, and employee happiness.

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