Improve your Home Builder Reviews

Quantifying the Customer Experience ROI for Home Builders (2025 Update) In 2015, we asked a straightforward question: Is it worth it for home[...]

All the home builders I know with consistent referrals don’t rely on luck. They've invested blood sweat and tears in them. They earn this reputation[...]

The warranty phase is arguably the most important part of a new home buyer's journey. And it can get ugly when things go wrong. Most builders refer[...]

Today the difference between a smoothly executed project and a chaotic, over-budget nightmare often comes down to one critical factor– communication.[...]

Imagine this: you've just handed over the keys to a brand-new home you've built. You expect excitement and gratitude, but instead, the homeowner is[...]

Imagine this – it’s Friday evening, and you’re searching for a new restaurant for a special date night. As you scroll through Instagram, a particular[...]

Overall, the experience of buying a newly built home is unlike purchasing any other product your customers encounter. The closest thing might be[...]

A version of this article first appeared in Professional Builder Magazine Zappos has a unique approach to improving the customer experience. Not long[...]