Customer Experience (CX) Resources

There’s a saying that goes: “We have two ears and one mouth, so we can listen twice as much as we speak.” How often do we actually put this into[...]

In the first of a five-part series, on Customer Experience in the Home Building Industry, we’ll explore the basics of customer experience, why it[...]

Bad reviews come from broken experiences. Unified customer experiences are rare these days. Think about a bad customer experience you’ve had lately.[...]

There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few[...]

When someone thinks of a Ritz Carlton-like experience, it’s unlikely they think of the home building culture. It’s an industry not typically known[...]

Millennials are forcing home builders to change the way they do business (especially as it relates to home builder marketing) The Millennials have[...]

Is it worth it for home builders to invest money to improve the customer experience? Most builders would answer the above question with a “yes.” In[...]

How bringing together sales and marketing technologies can create the ideal home buying experience. Have you ever wondered what the home-buying[...]